Important Information
Policies
To help make your stay at Villa Serene in Kandy as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Afternoon arrival, cash-only payment, and clear pet and smoking rules keep the house conditions fairly uncomplicated.
Villa Serene Kandy policies set check-in from 2:00 PM and check-out by 11:00 AM. Guests should tell the property their expected arrival time in advance. Children of all ages are welcome, and the current primary listing states that there is no age restriction for check-in. Cribs or extra beds cannot be added to the room, so existing bedding should match the reservation from the outset. Pets are not allowed, and smoking is prohibited throughout the property. Villa Serene currently accepts cash payments only. Cancellation and prepayment rules depend on the accommodation or rate selected, meaning those conditions should be reviewed together with the selected amenities and occupancy arrangement before the reservation is confirmed.
- Check-In and Check-Out
Check-in begins at 2:00 PM, while check-out is required by 11:00 AM. The property asks guests to provide their expected arrival time before the stay.
- Children and Age Requirements
Children of all ages are welcome. The current primary listing states that there is no minimum age requirement for check-in.
- Cribs and Extra Beds
Cribs and extra beds are not available at Villa Serene. Guests should therefore choose accommodation with enough existing beds for everyone included in the reservation.
- Pets and Smoking
Pets are not allowed. Smoking is also prohibited at the property under the current published house rules.
- Payment Policy
Villa Serene currently accepts cash payments only.
- Cancellation and Prepayment
Cancellation and prepayment conditions vary according to the accommodation or rate selected. The exact terms displayed during booking should be reviewed before the reservation is completed.